Association FAQ Sheet for New Homeowners

 

Q: Who manages my neighborhood association?

A: Together with your Board of Directors, Spectrum Association Management handles the amenities, aesthetics, and day-to-day business operations of your association. At Spectrum, we take pride in providing outstanding customer service and strive to make it easier for you to live in your neighborhood. Please let us know how we are doing!

 

Q: Can I handle my association business online?

A: Yes! Please register for an online account at www.spectrumam.com. Within one business day, Spectrum will verify the information you provide and email you a temporary password to log in to your account. Once you’ve registered for an account, you will begin receiving important community news and updates via email. Plus, you can log in to your account to access your association’s website, where view your account information, pay assessments, purchase gate or amenity access devices, review association bylaws and covenant documents and submit your exterior improvement requests to the Architectural Control Committee (ACC).

 

Q: How do I obtain a copy of my covenants, bylaws, and other governing documents?

A: After registering for an account at www.spectrumam.com, just log in to view these documents on the association’s website. Your governing documents are also available on the communities website at www.southwindhoa.com.

 

Q: How do I get access to my association’s amenities or entry gates?

A: Spectrum has an entire department dedicated to managing association amenities such as pool gate access. Pool cards may be obtained online, for more information please visit https://spectrumam.com/access-and-  amenities. Title paperwork can take 4 to 6 weeks to be received and processed. If you recently purchased your home, please provide a copy of your HUD settlement statement to expedite your service. If your community requires a device for access (e.g., card or remote), you may purchase it online and we will mail it to you, or you may purchase and pick it up in our office.

 

Q: How do I change my contact information or provide an off-site mailing address?

A: Any changes to your address must be made in writing, but Spectrum makes that easy. Simply email us at update@spectrumam.com, or visit our website at www.spectrumam.com and submit a Change Account Information form.

Please note, all mail concerning your association will be sent to the property address unless the title paperwork provided when you purchased your home or other instructions clearly indicate a different, off-site mailing address.

 

Q: I want to modify something on the exterior of my home. What do I need to do?

A: Spectrum makes Architectural Control Committee (ACC) requests simple. You can access all ACC request documents and instructions by logging in to your account at www.spectrumam.com and clicking on the ACC (or ARC) Requests tab. Please note that any modifications, including but not limited to landscaping, painting, and repairs, may require approval before any work can be started.

 

Q: I am unable to pay my assessment by the due date. What are my options?

A: Your association offers payment plans to assist homeowners in a time of hardship. Spectrum’s Homeowner Services Department is ready to help you with any account or payment concerns. Please contact us at https://spectrumam.com/pay-assessments for more information. Making partial payments without a payment plan arrangement in place may subject your account to additional fees, so please contact as www.SpectrumAM.com so we may assist you.

 

Q: I have a specific question about my association. How can I contact my Community Manager?

A: Feel free to get in touch with your Community Manager for specific information or to learn about community committees or volunteer opportunities. Please login to your community website at SpectrumAM.com or email us at contact@spectrumam.com to reach your Community Manager.

 

Q: Where is the Spectrum office located?

A: We have several office locations to serve you. Please visit www.spectrumam.com/contact to find an office near you. Our office hours are 8:00 a.m. to 5:00 p.m. on regular business days, Monday through Friday.

 

Q: Other Questions?

A: Over 100 other questions can be answered via our searchable knowledge base online at Spectrumam.com

 

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